FAQs
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*This varies greatly by country and location within country.
Please refer to the shipping options and expectations made available during checkout. These fees are dynamically generated per country by our fulfillment partner Global-E.
Order related questions, such as tracking delivery status after the order is shipped is available at our self-help order tracking portal.
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Generally the time for items to go through customs are accounted for in the estimated Global-E shipping time frames. In addition, Global-E has established certain credentials and follows approved local government protocols (where applicable) within their fulfillment facilities, that can typically avoid lengthy customs delays. However, customs clearance procedures are subject to change, and may cause delays beyond original delivery estimates.
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You can track your order by the self-help order tracking portal.
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Shipping fees are charged based on the total weight of the shipped order. We ship DDP: Delivered Duty Paid to all European Union countries and to the United Kingdom. DDP is a shipping agreement that places the responsibility on the merchant to arrange for import clearance, tax payment, and import duty.
Please refer to the shipping options and expectations made available during checkout. These fees are dynamically generated per country by our fulfillment partner Global-E, to reduce the hassle for customers to arrange duties and custom clearance for their order individually.
As just one example for shipping, a 0.907kg (2Ibs) parcel costs between £9 to £24 (GBP) for standard shipping and about £15 to £24 extra for expedited shipping fee, based on the destination country. This is just an example and subject to change based on daily currency exchange rate fluctuations for each country.
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We can ship across borders to any eligible European country we support. See the list above for details.
You can change the shipping address in checkout.
You can also select another eligible country from the flag icon at the top (header) of the website. This will dynamically change the pricing and payment options in checkout to be optimized for the selected country.
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Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
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No.
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Yes, but an order cannot have multiple delivery addresses. Please place a separate order for items being shipped to different addresses.
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We recommend that you use your local postal service to facilitate the returns back to our facility. Postal carriers have more flexibility in working with you to clear your items through Customs. We also recommend that you select an insured and trackable option as we are not responsible for lost or damaged packages.
Further, the customer is the exporter of record from the destination country and is responsible for all charges including freight, duties and brokerage costs incurred to return an item to the FullBeauty Brands Fulfillment Center in the United States. Title and risk of loss are yours and only transfer to us once the product is received at our fulfillment center.
-
*This varies greatly by country and location within country.
Please refer to the shipping options and expectations made available during checkout. These fees are dynamically generated per country by our fulfillment partner Global-E.
Order related questions, such as tracking delivery status after the order is shipped is available at our self-help order tracking portal.
-
Generally the time for items to go through customs are accounted for in the estimated Global-E shipping time frames. In addition, Global-E has established certain credentials and follows approved local government protocols (where applicable) within their fulfillment facilities, that can typically avoid lengthy customs delays. However, customs clearance procedures are subject to change, and may cause delays beyond original delivery estimates.
-
You can track your order by the self-help order tracking portal.
-
Shipping fees are charged based on the total weight of the shipped order. We ship DDP: Delivered Duty Paid to all European Union countries and to the United Kingdom. DDP is a shipping agreement that places the responsibility on the merchant to arrange for import clearance, tax payment, and import duty.
Please refer to the shipping options and expectations made available during checkout. These fees are dynamically generated per country by our fulfillment partner Global-E, to reduce the hassle for customers to arrange duties and custom clearance for their order individually.
As just one example for shipping, a 0.907kg (2Ibs) parcel costs between £9 to £24 (GBP) for standard shipping and about £15 to £24 extra for expedited shipping fee, based on the destination country. This is just an example and subject to change based on daily currency exchange rate fluctuations for each country.
-
We can ship across borders to any eligible European country we support. See the list above for details.
You can change the shipping address in checkout.
You can also select another eligible country from the flag icon at the top (header) of the website. This will dynamically change the pricing and payment options in checkout to be optimized for the selected country.
-
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
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No.
-
Yes, but an order cannot have multiple delivery addresses. Please place a separate order for items being shipped to different addresses.
-
We recommend that you use your local postal service to facilitate the returns back to our facility. Postal carriers have more flexibility in working with you to clear your items through Customs. We also recommend that you select an insured and trackable option as we are not responsible for lost or damaged packages.
Further, the customer is the exporter of record from the destination country and is responsible for all charges including freight, duties and brokerage costs incurred to return an item to the FullBeauty Brands Fulfillment Center in the United States. Title and risk of loss are yours and only transfer to us once the product is received at our fulfillment center.